Customer-Centric Growth

Enduring, profitable growth starts with having deep insights into the customer and bringing those insights into organisation. I have deep expertise as a user, designer and implementer of over twenty voice-of-customer programs to help you understand what good looks like, where you are on your voice-of-customer journey and what the sensible next steps are to improve your maturity.

Successful growth strategies are based on having clear insights into the evolving industry landscape and making sensible choices about how value gets created, delivered and sustained. Therefore, mapping out a credible and ultimately successful growth strategy requires expertise and judgement that goes beyond populating a template. Based on nearly fifty assignments across a range of country markets and industries, I have the expertise and judgement necessary to help you create and execute a compelling growth strategy.

Of course, having a good strategy is important but “execution eats strategy for breakfast”. Therefore, during my career of driving technology-centric change across a diverse range of industries, I understand how to successfully define the outcomes of business transformation and then orchestrate the enablers of people, process and technology change to make it happen.